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Cooling Shelter Information

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City cooling shelters are opened when the temperature and/or heat index reaches or exceeds 95 degrees. 

For more information regarding cooling services, residents can contact the Department of Social Services Fuel Assistance Office at (804) 646-7046. Elderly residents with heat related issues can contact the Adult Protective Service Unit at (804) 646-0501. In the event of a heat related emergency, please call 9-1-1.

All residents should take measures to stay hydrated and avoid prolonged exposure to the heat during the day.


Public announcements (tv, radio and newspaper) are published when cooling shelters are to be opened. Always double-check!

 
City cooling shelters are opened when the temperature and/or heat index reaches or exceeds 95 degrees. Typically city cooling shelters will open from Noon to 5 p.m.during the week and are located at:
  • Southside Community Services Center, 4100 Hull Street Road
  • Department of Social Services, 900 East Marshall Street
  • East District Center, 701 North 25th Street 
Shelters were open last weekend (July 6-8)  from 10 a.m. to 7 p.m., located at:
  • Southside Community Services Center, 4100 Hull Street Road
  • Department of Social Services, 900 East Marshall Street
Bottled water will be available, but food will not be provided. Pets, with the exception of service animals, are not allowed.

For more information regarding cooling services, residents can contact the Department of Social Services Fuel Assistance Office at (804) 646-7046. Elderly residents with heat related issues can contact the Adult Protective Service Unit at (804) 646-0501. In the event of a heat related emergency, please call 9-1-1.